Shipping & Orders

We ship from Slovenia, European Union (EU).

Orders delivered outside the EU may be subject to import duties, taxes, and customs fees. These charges are determined by the destination country and are the customer’s responsibility.

Exception for the USA: All orders to the USA are shipped DDP (Delivered Duty Paid). This means that all applicable import duties, taxes, and customs fees are included in the price, with no additional charges upon delivery.

The shipping depends on the weight of the order and is calculated at checkout. Please refer to the table below for shipping costs depending on the country and weight of the order.

We ship from Slovenia, European Union (EU).

Orders delivered outside the EU may be subject to import duties, taxes, and customs fees when the parcel reaches its destination. For destinations other than the USA, these charges are the customer’s responsibility. The customer is considered the importer and must comply with all applicable laws and regulations of the destination country. Please note that cross-border shipments may be opened and inspected by customs authorities.

Exception for the USA: All orders to the USA are shipped DDP (Delivered Duty Paid). This means that all applicable import duties, taxes, and customs fees are included in the price, so there are no additional charges upon delivery.

Orders are shipped from our studio in Mali Ločnik, Turjak, Slovenia. We ship Mondays through Fridays, excluding holidays. Orders without any personalized items are shipping within 3-5 business days, depending on the stock. Personalized items are made just for you and require up to 10 days of an extra production time. We cannot accommodate split shipments at this time, so your full order will ship when everything is ready. We hope you love everything!

You will receive an e-mail with tracking information as soon as we ship your order.

We use both the Spring GDS for international packages and DPD for EU and local Slovenian packages.

If you are International, your order will arrive in your country of destination within 2-6 business days. However, once it has arrived it may be stuck in customs for an unknown amount of time.

Shipping is carried out under waterproof, tear-proof plastic packaging.

Our normal processing time for custom made liners is 10 days. Everything is handcrafted here in our studio in Mali Ločnik, Turjak, Slovenia.

Orders usually go out sooner, but never past the 2 weeks. We work tirelessly to make sure you get your Guineaqueen products as soon as possible.

When your order is shipped, you will receive an email with your tracking.

No. Sorry.

If the order hasn’t been shipped yet, we can help change address on your order accordingly. Please email as soon as possible to wheek@guineaqueen.com.

If your order is shipping to an incorrect address, please email wheek@guineaqueen.com and we will try to help.

Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to wheek@guineaqueen.com.

Wheeking in anticipation? Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to wheek@guineaqueen.com.

Please note: personalized items are made just for you and require up to 10 days of extra production time. This means your order could take up to 14 do 16 days to be shipped.

If you are in a hurry, you can buy Rush my order service for 19,95 € which puts you on top of our production line and your order will be made and shipped in 3 working days.

At this time, we are unable to accommodate split shipments so your full order will ship once any personalized items are ready.

Please note all personalized items are final sales and not refundable unless we make a mistake.

When packages appear to be missing, it is almost always one of the following situations:

- The package may have been delivered to a neighbor's home

- The package has been delivered to a different spot than normal on your property

- The shipping carrier marked the package as delivered before it actually has been delivered

- Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household

We find that in most cases a lost package shows up in a few days.