Shipping & Orders

We ship from Slovenia, European Union (EU). All orders to other non-EU countries are considered International and may be subject to import fees, customs and/or taxes. Please note that customers are responsible for any customs/import fees/taxes.

The shipping depends on the weight of the order and is calculated at checkout. Please refer to the table below for shipping costs depending on the country and weight of the order.

We ship from Slovenia, European Union. Any order placed on the Guineaqueen site and delivered in specific countries may be subject to possible taxes and customs duties which are imposed when the parcel reaches its destination.

These customs duties and any taxes related to the delivery of an item are at the customer's expense and are your responsibility. Please note that by ordering on the Guineaqueen site, you are considered the official importer and must comply with all laws and regulations of the country where you will receive the merchandise. We want our customers to be aware that cross-border deliveries can be subject to an opening and inspection procedure by customs authorities.

Orders are shipped from our studio in Mali Ločnik, Turjak, Slovenia. We ship Mondays through Fridays, excluding holidays. Orders without any personalized items are shipping within 3-5 business days, depending on the stock. Personalized items are made just for you and require up to 10 days of an extra production time. We cannot accommodate split shipments at this time, so your full order will ship when everything is ready. We hope you love everything!

You will receive an e-mail with tracking information as soon as we ship your order.

We use both the DHL for international packages, DPD for EU packages and Posta Slovenije to ship local packages.

If you are International, your order will arrive in your country of destination within 2-6 business days. However, once it has arrived it may be stuck in customs for an unknown amount of time.

Shipping is carried out under waterproof, tear-proof plastic packaging.

For domestic shipping, we mainly use cardboard boxes.

Our normal processing time for custom made liners is 10 days. Everything is handcrafted here in our studio in Mali Ločnik, Turjak, Slovenia.

Orders usually go out sooner, but never past the 2 weeks. We work tirelessly to make sure you get your Guineaqueen products as soon as possible.

When your order is shipped, you will receive an email with your tracking.

No. Sorry.

If the order hasn’t been shipped yet, we can help change address on your order accordingly. Please email as soon as possible to wheek@guineaqueen.com.

If your order is shipping to an incorrect address, please email wheek@guineaqueen.com and we will try to help.

Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to wheek@guineaqueen.com.

Wheeking in anticipation? Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to wheek@guineaqueen.com.

Please note: personalized items are made just for you and require up to 10 days of extra production time. This means your order could take up to 14 do 16 days to be shipped.

If you are in a hurry, you can buy Rush my order service for 19,95 € which puts you on top of our production line and your order will be made and shipped in 3 working days.

At this time, we are unable to accommodate split shipments so your full order will ship once any personalized items are ready.

Please note all personalized items are final sales and not refundable unless we make a mistake.

When packages appear to be missing, it is almost always one of the following situations:

- The package may have been delivered to a neighbor's home

- The package has been delivered to a different spot than normal on your property

- The shipping carrier marked the package as delivered before it actually has been delivered

- Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household

We find that in most cases a lost package shows up in a few days.